Cool Customer Program Scam. Complaint Rating: Contact information: PSE&G New Jersey United States pseg.com. PSE&G is running a scam to enroll homes in the 'cool customer' program. They install a thermostat (decent quality). Top 3. 84 Complaints and Reviews about PSE& GWasn't expecting this but it was a very positive experience with PSE& G yesterday. I was at work and wife called me that we don't have power! Asked her to reset the circuit breakers but still no electricity. Anyone has this worry free program. I can add that the PSEG guys always arrived when promised. PSE&G 'Cool Customer' program, New Jersey. PSE&G Cool Customer Program. PSE&G, my NJ power suplier has a program where they install a cycling switch on your central AC unit that shuts the compressor by remote control during peak useage periods.
Well I was cold yesterday. Immediately, gave the account number to wife and asked her to contact PSE& G. While at work, I logged into my account and reported the outage via online. I also, went ahead and called the customer service. Both the online and the live person told me that they will look into it right away and expect to make it work by 5 AM, and I was like this is never going to happen.. Meanwhile, my wife and I received phone calls from the technician about the power outage and we were told that we are in line. Around, 7 PM, a technician came home to check inside the home and found nothing wrong and told my wife that there is something wrong outside the wires, and left telling her that he may come back. Since it was cold, we went to neighbor (friend's) home to sleep. In the morning when we came around 7 AM, WE HAD POWER. When checking in the rear of the house where the meter is, I saw some flags (little ones) as well as light paint lines drawn in the grass leading to various directions. We were so grateful that PSE& G technician worked during the night time and get our power back. When we checked the electric clock, we determined that they restored it around 2 AM.
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December 2016
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